FAQ’s

ORDERS

¿Do I have to order a minimum number of bottles?

There is no minimum number of bottles to order when making a purchase. However please note that shipping costs are not included in the bottle price and the larger the number of bottles you order, the lower the shipping costs are.

Is it possible to modify an order I have already placed?

You can freely modify or cancel your order if it has not been shipped. In case it has been shipped, please accept your order and return it to us. We will return you the amount you spent in your purchase deducting the shipping costs we may have incurred in.

What if my package is wet or damaged?

In this case, please refuse to accept the package and send as an email with the issue to http://cepasdelaculebra.com/contact/

What if I’m away when the package arrives?

Shipping agency will try to deliver your package a second time. Eventually they will call you so you can arrange a suitable time for delivery. If they can’t find you, shipment will be returned to our place.

I’ve received my order, but it’s not complete or incorrect.

If this happens to you, please contact us as soon as possible using our contact form:

http://cepasdelaculebra.com/contact/

SHIPMENT

How can I see my shipping costs?

You can check your shipping costs before making your purchase, after you selecting your order and introducing your details for delivery. Shipping costs are based on weight and place of delivery (Every bottle and its shipping packaging weights 1,3 kg and we have two tariffs: One for the whole Spain and Portugal Mainland and a different one for Balearic Islands). Shipping costs will be added to your order at checkout.

Where do you currently ship wine?

We currently ship wine to Spain mainland, Portugal mainland and Balearic Islands. If you are interested in purchasing wine from Ceuta, Melilla or Canary Islands, please contact us so we can send you a quotation. Please use this contact form: http://cepasdelaculebra.com/contact/

Can I buy wine if I’m out of Spain or Portugal?

We can ship our wines worldwide;  however, please contact us beforehand so we can send you a quotation. Please use our contact form to do so: http://cepasdelaculebra.com/contact/

What kind of package do you use for shipping your wine?

Wine shipments are made using reinforced cardboard boxes specifically designed for shipping wine bottles.

I have some other question which is not solved in FAQ’s

Please, send us an email using our form, we’ll get back to you as soon as possible http://cepasdelaculebra.com/contact/